CUSTOMER CARE
Everything you need to know about shopping with NORVÉL. We’re committed to providing premium ergonomic products, transparent policies and exceptional customer support.
SHIPPING POLICY
We proudly ship across Australia. Orders are typically processed within 1–3 business days. Delivery times may vary depending on your location and product availability.
For pre-order or bulk purchases, estimated delivery times will be provided before shipment.
REFUND POLICY
At NORVÉL, we are committed to delivering premium ergonomic products and exceptional customer service. If you’re not completely satisfied with your purchase, we’re here to help.
Change of Mind Returns
We accept change-of-mind returns within 7 days of delivery, provided that:
- The product is unused and remains in its original condition.
- All original packaging, accessories and documentation are included.
- The product shows no signs of damage, misuse or excessive wear.
- The item is securely packaged for return shipment.
Approved change-of-mind returns are subject to:
- A 10% restocking fee based on the original purchase price.
- Return shipping costs are the responsibility of the customer.
- Original shipping charges are non-refundable.
Refunds will be processed once the returned item has been received and inspected by our team.
Damaged or Defective Products
If your product arrives damaged, defective or develops a manufacturing fault during normal use, please contact us as soon as possible.
We may request:
- Your order number.
- Photographs or videos showing the issue.
- A brief description of the problem.
Eligible warranty claims will be resolved through complimentary replacement parts or product replacement where applicable.
Non-Returnable Items
For hygiene and product protection reasons, we may refuse returns if:
- The product has been intentionally damaged.
- The chair has been improperly assembled or modified.
- Components are missing from the returned package.
- The returned item is not in a resalable condition.
Refund Processing
Once your returned product has been inspected and approved, refunds will typically be processed within 5–10 business days to the original payment method.
Please note that applicable restocking fees and return shipping charges will be deducted from the final refund amount.
WARRANTY POLICY
Every NORVÉL chair is backed by our 3-Year Limited Warranty covering manufacturing defects under normal use.
Our warranty includes:
- Structural components
- Class 4 certified gas lift
- Mechanical parts and adjustment mechanisms
- Manufacturing defects in materials and workmanship
Damage caused by misuse, improper assembly or unauthorized modifications is not covered.
TERMS & CONDITIONS
By purchasing from NORVÉL, customers agree to use our products in accordance with their intended purpose. Product specifications, pricing and availability are subject to change without prior notice.
NORVÉL reserves the right to refuse or cancel orders in exceptional circumstances, including pricing errors or inventory discrepancies.
PRIVACY POLICY
We respect your privacy and are committed to protecting your personal information. Any information collected during checkout or enquiries will only be used for order processing, customer support and improving your shopping experience.
We do not sell or share customer information with unauthorized third parties.
BUSINESS & WHOLESALE
Looking for ergonomic seating solutions for your business?
NORVÉL proudly supports:
- Home Offices
- Businesses
- Educational Institutions
- Commercial Projects
- Co-working Spaces
- Wholesale Partnerships
Volume discounts are available for bulk orders.
Contact us for business enquiries and wholesale pricing.
CONTACT US
We’re always happy to help.
Email: kjl20051218@gmail.com
Website: www.norvel.net
Monday – Friday
9:00 AM – 6:00 PM (AEST)